Privacy Policy

1. Information We Collect

Information You Provide Directly

When you enquire about or book a safari with WildPulse Adventures, we collect personal information you provide to us, including your name, email address, phone number, postal address, payment information, and travel or passport details where required for bookings such as gorilla permits or domestic flights.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including your device information, IP address, browser type and version, and usage patterns such as pages visited and time spent on our site. This information helps us improve your browsing experience.

Third-Party Information

We may receive information about you from our tour partners and affiliates — for example, when they refer a booking on your behalf or when we need to coordinate your travel arrangements with accommodation providers, transport operators, or activity suppliers.

2. How We Use Your Information

WildPulse Adventures uses your information for the following purposes:

• To process and confirm your bookings, including arranging accommodation, transport, permits and activities.
• To communicate important tour updates, changes, or information relevant to your journey.
• To provide efficient customer service and respond to your enquiries.
• To personalise our recommendations and tailor trip suggestions to your interests and travel history.
• To ensure legal and regulatory compliance, including obligations under Ugandan tourism and data protection laws.

3. Sharing Your Information

Tour Suppliers & Partners

To operate your safari, we share the necessary personal details with trusted suppliers including transport operators, accommodation providers, and activity operators. These parties receive only the information required to fulfil the service they provide.

Service Providers

We may share your information with third-party service providers who assist us in operating our business, such as payment processing platforms and IT support services. These providers are contractually obligated to keep your information confidential and use it only for the purpose for which it was shared.

Legal Authorities

We may disclose your information to government authorities, courts, or law enforcement agencies when required to do so by applicable law, court order, or legal process.

We do not sell or rent your personal data to third parties for marketing purposes.

4. Data Storage and Security

Your personal information is stored on secure servers with industry-standard encryption and restricted access controls. We retain your data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

While we take all reasonable precautions to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords and to contact us promptly if you suspect any unauthorised access to your account.

5. Your Rights

You have the right to access, correct, or request deletion of the personal data we hold about you. You may also withdraw your consent to receive marketing communications at any time. To exercise any of these rights, please contact us at:

Email: info@wildpulseadventures.com

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to recognise your device, remember your preferences, and analyse site performance. This helps us improve the website experience for all visitors.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our website.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy from time to time to stay informed about how we protect your information.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us: